Operation | Unicorn Systems

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Operation

Providing Stable ICT Operation with Guaranteed SLA Fulfillment

Providing permanently stable and trouble-free operation of your ICT
ICT operation whilst keeping an adequate price/performance ratio in the long-term
ICT operation provided in accordance with agreed SLA parameters (Service Level Agreement)
Performing regular prophylactic checks for preventing operation problems
Methodology and processes well-proven on many projects
Operation and know-how documented in detail

Operating the information and communication technologies (ICT) in predictable and stable manner is an essential prerequisite to meet the expectations and goals of your business. Companies often wrongly assume that hiring their own ICT staff will not only solve problems connected with ICT, but that its operation will be less costly. However, this assumption is only one view of the situation because when calculating costs related to ICT operation one often forgets other follow-up or derived activities and additional expenses, which are not visible at first glance. If you are not an ICT specialist, your abilities to control and manage ICT are limited. Through its product Operation, Unicorn Systems offers management and operation of information systems (IS) and ICT infrastructure, including a standardized and practice proven system of regular monitoring and prophylactic checks.

Added value

The know-how separated from people
The know-how required for ensuring the Operation is recorded in operation documentation.
Ensuring routine IS and ICT infrastructure Operation on the required level of availability and functionality
Operation activities performed consistently according to SLA parameters and adhering to standardized procedures.
Long-term experienced team of qualified specialists
We have an extensive team of ICT specialists with knowledge of business processes and ICT technologies.
Respecting our clients’ processes – we can adapt!
We insist upon process and communication standardization, but this does not mean that the client has to change well-functioning processes.
7x24 access to operation documentation
Operation documentation is available for the client via Unicorn Universe web service.