Unicorn Systems in the Insurance Industry

Efficient solutions for the insurance market needs

More than 10 years experience in the insurance industry
Systematically maintained business know-how and technological knowledge for the insurance industry
Many prepared standard solutions for individual areas of insurance, but also the ability to tailor solution to your specific needs
Implementation of large ICT projects for the largest insurance companies in the Czech Republic
Large team of senior specialists for the insurance industry, able to execute large orders on the latest technology
Top ICT solutions supporting growth of business activities and improving efficiency of internal processes

Efficient solutions for the needs of the insurance market

Unicorn Systems has been operating in the insurance industry for more than 10 years and it has implemented many key projects for the biggest players in the insurance market. It has a large team of experts specialized in a wide range of technologies and software tools used by insurance companies to support their business, as well as experts with perfect knowledge in the specifics of the insurance market and insurance products. Solutions from Unicorn Systems cover both the field of client processes (such as the sale of insurance products, claims handling or marketing support), and back office (commission systems, debts, computerization of document circulation, etc.), and all of this both for life insurance and non-life insurance products. Our services also include consultations focused on the optimum setup of the IT environment in insurance companies (see Fig. 1).

Standardized solutions even for non-standard situations

Unicorn Systems has completed dozens of custom-made systems for particular insurance companies in the form of custom development, but we can offer a wide range of standardized pre-prepared solutions, as well. These include industry best practices and are based on modern technological platforms from leading software producers, such as IBM, Microsoft, Oracle, SAS and others. Deployment of such solutions significantly accelerates and improves efficiency of new information system implementation. However, deploying pre-prepared solutions into the environment of a particular insurance company also requires adequate knowledge of insurance product specifics.

From commission calculation to client service

Software support of processes and activities within each insurance company includes many segments – from client data storage and administration to customer relationship management, claims handling and prevention of insurance fraud to, for example, setting up the commission system for insurance brokers. Unicorn Systems has prepared standardized solutions for all of these segments.

Fig. 1 – Summary of solved segments in the insurance industry

Unified front-end for all applications

Quality client service is a key issue for each insurance company. Historically, each insurance company works with a varied range of applications, whether it be a variety of core insurance systems for all kinds of insurance products, applications for claims handling or sale systems whose data is required in order to provide a complex client service not only in the branches but also in the call center or on the internet portal. GATE – a unified front-end from Unicorn Systems is the starting point which represents a modern solution unifying and consolidating data to be used by all insurance distribution channels.

In addition to client data consolidation into a unified user interface, the implementation of a modern unified portal also provides complex access to client data from one location, support of all regular insurance distribution channels and also sales support for other products by means of which the portal accelerates and improves efficiency of client service and shortens the training time for branch office employees.

Effective Customer Relationship Management

In a highly competitive environment, which the insurance market definitely is, effective Customer Relationship Management (CRM) has become the Alpha and Omega of business success. Unicorn Systems has long-term experience in implementing a wide range of CRM solutions. CRM solutions from Unicorn Systems help insurance companies to better understand the needs of their existing and prospective customers and thus improve the efficiency of business processes and reduce operating costs. These solutions are built to enable insurance companies not only to provide their existing clients the best care possible but also to address and attract new customers. For this reason, they are focused on the processes of marketing, sales and follow-up care which they support through a comprehensive set of features enabling the complex editing of a client's profile and data, support of a wide range of communication channels, efficient and targeted marketing campaigns, automation of sale processes or complex management of client requirements (see Fig. 2). Unicorn Systems is a partner of major suppliers of CRM products, including Oracle Siebel, Microsoft Dynamics CRM and Campaign Management from SAS. As a result, the experts from Unicorn Systems are able to handle the selection of the most suitable solution to conform to specific requirements. Nevertheless, it is the customer who has the last word in technology selection.

Fig. 2 – CRM Solution

Modern solutions for insurance claims handling

The process of claims handling represents one of the key agendas – the fast and smooth process of claims handling considerably influences customer satisfaction in insurance companies. The CLIP Solution (Claims Intelligent Processing) provides for the efficient processing of all stages of the claims handling process for life and non-life insurance products within one unified user interface (see Fig. 3). It completely guides employees of the insurance company through the entire claims handling process. It enables insurance companies to significantly accelerate and improve the efficiency of the claims handling process vis-à-vis customers, while simultaneously optimizing the overall volume of paid insurance indemnity thanks to process standardization. An important advantage is also the possibility of fast moderation of claims handling processes in case of emergency events, such as floods.

Standard features of the CLIP Solution include, for example, a broad support of communication channels for insurance claim notification, automated segmentation of claims by various criteria, support of electronic document circulation or sophisticated task management of claims handlers, and on-line reporting. The solutions also include pre-prepared interfaces for core insurance, fraud or DMS systems.

Fig. 3 – Benefit of the CLIP Solution

Commission as a base

The commission system is one of the key applications of each insurance company – a satisfied agent or broker, motivated by the commissions system, is an essential prerequisite for every insurance company’s business success. The commission system from Unicorn Systems represents a complex, tried and tested,robust solution for calculation and payment of commissions on the sale of life and non-life insurance products within the entire insurance dealer network. Thanks to this system, dealers can be sure that their commissions will be calculated accurately and on time and are therefore motivated to further sell the insurance products. One of the major advantages of the commission system, developed by Unicorn Systems, is the fast processing of commissions from various systems of an insurance company, multiple options for setting calculation properties, including setting individual commission coefficients and bonuses, support for commission processing of the entire dealer network and broad reporting options.

ICT products

Besides the above-mentioned solutions, we also provide these services in the ICT sector:

Consulting – We help our clients set up business processes and ICT environment so that ICT solutions support the business plans.
Integration – We create the communication bridge between business and IT. We provide solutions to business requests and integration of systems developed in the ICT environment of the client.
Building Up – We design and implement large-scale information systems that meet the business requirements of the client and give the necessary support in their business.
Operation – We secure operation of information systems and the necessary supervision and management of ICT infrastructure, we ensure the availability of ICT functionality for users.
First Line Support – We provide effective and immediate assistance to users of information systems with solutions to known issues including the provision of alternatives, and ensure communication with the second line support in dealing with unfamiliar problems.
Second Line Support – We guarantee, with SLA, solutions to problems arising from the use of an information system which due to their difficulty are not addressed in the first line support, provide support to deal with new and non-standard operational tasks.
Infrastructure – We provide a comprehensive supply network and communication infrastructure, computer security, HW and SW components and tools including their introduction into routine operation.
Education – We provide standardized catalog training, we create custom courses and implement long-term targeted training programs.

References

> Allianz pojišťovna, a.s.
> AXA Česká republika s.r.o.
> Česká pojišťovna, a.s.
> ČSOB Pojišťovna, a. s.
> Generali Pojišťovna a.s.
> Komerční pojišťovna, a.s.