|
By the CHEX application Allianz gained the procedural system for the settlement of claims, which speed up and improves quality of claims settlement for the customers. This has been achieved especially by implementation of process management in the claims handling area supported by proper implementation of information system based on the BPM platform.
To realize the introduced intention Allianz has chosen Unicorn Systems, which was able to meet flexibly the demands of a new information system and to implement the system on chosen BPM technology.
The solution is based on the IBM (Lombardi) Teamworks - excellent solution of BPM which allows faster and more efficient implementation of process-oriented company governance. Main features of this solution are especially:
-
Quick implementation and adjustment of business processes.
-
Easy integration with other systems.
-
Out-of-the-box portal enabling processes running and its on-line monitoring. A tool for creation forms by users.
-
Fast and easy forms designing and "running" during the analysis phase.
-
Usage of actuarial systems as a back-end system for business data storage.
Solution benefits
Added value of the CHEX project for Allianz insurance company is especially:
-
More efficient and faster processing of claims.
-
Claim handler's management using the tasks.
-
Common front end application for LPU users.
-
Fully electronic document handling.
-
Clear and visible status of any claim.
-
Automated claims segmentation based on the acquired information.
-
Consolidated view on client data and their documents on-line.
-
Direct involvement of external partners.
-
Allianz workers performance measurement.
Provided services
-
Project management and ensuring of system integration (project plan, estimates, team management, co-ordination of Allianz team, co-operation with technological partner Lombardi Software).
-
Analysis and design of the new system for non-life insurance claims handling based on the Lombardi Teamworks platform.
-
Development and implementation of the solution.
-
Preparation and support of user acceptance tests.
|
|
Representative statement
“It´s unique solution developed for Allianz in Czech Republic and one of the most advanced solution in the whole Allianz group,“ told Christoph Plein, member of the board Allianz Pojistovna."
“It´s added value are acceleration of the whole claims process, higher quality of the customer data, internet claims and possibility of third party coooperation e.g. services. We appreciate transparent process and efficiency,” closed Plein. "
Dr. Christoph Plein
Board Member - Accountable for IT and Finance
Allianz pojišťovna, a.s
|
